Privacy Policy

Last updated: [22-01-2025]

1. Introduction

Prinshine Enterprises (“we”, “our”, “us”) operates as a doorstep auto care and home services provider in Hyderabad, India. We are committed to protecting the privacy of our customers and ensuring transparency in how personal data is collected, used, and stored.

This Privacy Policy explains how we collect, use, and safeguard information when you interact with us through our website, WhatsApp, phone calls, advertisements, or other communication channels.

2. Information We Collect

We may collect the following personal information:

• Name
  
  

• Mobile phone number
  
  

• WhatsApp number
  
  

• Location / service address
  
  

• Vehicle details (if applicable)
  
  

• Messages and communication shared via WhatsApp or phone
  
  

• Booking details such as service type, date, and time
  
  

We do not collect sensitive personal data such as financial details, passwords, or government identification numbers.

3. How We Collect Information

Information is collected when you:

• Contact us via WhatsApp, phone call, or website
  
  

• Book a service
  
  

• Respond to our advertisements
  
  

• Share your location for service availability
  
  

• Communicate with our customer support
  
  

4. How We Use Your Information

We use the collected information for the following purposes:

• To provide and manage our services
  
  

• To schedule and fulfill service bookings
  
  

• To communicate with customers regarding services, updates, and support
  
  

• To improve service quality and customer experience
  
  

• To send service-related notifications and confirmations
  
  

We do not use customer data for spam or unsolicited communication.

5. WhatsApp and Meta Platform Usage

Prinshine Enterprises uses WhatsApp Business Platform (Cloud API) for customer communication.

• Messages exchanged on WhatsApp are used only for service-related communication
  
  

• Data shared via WhatsApp is handled in accordance with WhatsApp and Meta’s Platform Policies
  
  

• We do not store or process WhatsApp data beyond operational requirements
  
  

6. Data Sharing and Disclosure

We do not sell, rent, or trade customer personal information to third parties.

Data may be shared only when:

• Required to deliver a service (e.g., technician assignment)
  
  

• Required by law or legal process
  
  

7. Data Security

We take reasonable technical and organizational measures to protect personal data against unauthorized access, misuse, loss, or disclosure.

8. Data Retention

Customer data is retained only for as long as necessary to fulfill service requirements or comply with legal obligations.

9. Your Rights

You have the right to:

• Request access to your personal data
  
  

• Request correction or deletion of your data
  
  

• Withdraw consent for communication
  
  

To exercise these rights, contact us using the details below.

10. Changes to This Policy

We may update this Privacy Policy from time to time. Any changes will be posted on this page with the updated date.